How to Choose a VoIP/SIP Service Provider

When you are ready to switch from traditional landline phone service to IP-Telephony service, you will need to decide on a Voice over Internet Protocol (VoIP) plan to obtain. VoIP is a relatively new addition to the telecommunications industry. By using VoIP, one can make a call over a broadband connection by installing specific VoIP hardware and software. The biggest advantage WITH VoIP is its profitability over traditional telephone lines. Here are some of the things to think about before selecting a VoIP service provider:

Check the international call rates of the provider according to your actual needs.

VoIP providers often offer lower rates than most conventional telephone companies, but it’s essential to choose the most suitable service for your specific business needs and ring patterns. Rates vary per VoIP provider depending on the destination of the call. Don’t just select a provider based on price. Also look at individual rates for countries that you usually call. For example, if you only have business partners in Canada, U.S. and Mexico, then it is not essential whether rates to Europe are the lowest in the market. Focus on your real needs and expenses.

Check whether the quality of your telephone calls will meet your business requirements.

Many VoIP providers offer cheap rates but can come at the price of poor call quality. If your business depends on customer service over the phone, you should ensure that you have optimal voice quality, even if it costs a bit more. If you only use the telephone for calls between your employees, you may be prepared to compromise between call quality and costs to save money.

Consider SIP trunking as an option.

A SIP trunk is the modern equivalent of a PRI/T1 trunk. This allows companies to easily combine local, long distance and broadband internet connections in a single line. In the past, a company would hire a leased line from a telecom provider to connect to its Private Branch Exchange (PBX). Nowadays companies like yourselves buy SIP trunks from a VoIP provider like Priority Connect and connect it to a PBX.


Upgrading to VoIP technology with Priority Connect can save up to 60 percent off your monthly phone bill. Priority Connect will help you find a call plan that best serves your business needs. With free calls to Canada and the United States, Priority Connect’s VoIP service will start your savings instantly.

Phone Numbers/DIDs

Some providers allow you to carry your existing phone number for VoIP services while some make you take a new number. DIDs or Direct-Inward-Dialing numbers allow you to assign a direct number to every employee or department if you wish. It is always a good idea to check the functionality and usefulness of your VoIP system before making the move to change your current business number. Also, check if your calling plan has e911 services.

Satisfied or Reimbursed Plan

VoIP is a relatively new technology, so most providers offer money-back guarantees or a free trial period. This normally ranges from a period of two to four weeks.

Long Distance

All providers publish their long distance international rates on their website so compare them to find the best deal as rates vary depending on the country you are calling. For long-distance calls, Priority Connect provides competitive rates for any country. Let Priority Connect know where you need to call and we’ll work to offer the lowest possible price with exceptional quality.


VoIP with Priority Connect offers value-added features like teleconferencing, call routing, call recording, fax capabilities, call screening options, video conferencing, call waiting and call back. One-on-one training with your business will help you utilize business-savvy features like forwarding calls to a specific phone number when out of office.

Drop us a line, let us know what you are looking for!


Priority Connect

71003 Silver Springs | Calgary, Alberta | T3B 5K2

(403) 910-9199